Loading
×Sorry to interrupt
CSS Error
Refresh

Your Royal Mail cookie preferences

We use cookies to help give you the best possible experience on our site:
1. “Strictly necessary” cookies are essential in supporting the website and are always on
2. “Functional” cookies boost the website’s performance
3. “Performance” cookies support site performance analysis
4. “Targeting” cookies help us personalise content and tailor ads for you

By clicking “Accept” you agree to our use of cookies as detailed in our Cookies policy. To enable or disable specific types of cookie, click “Let me choose”.

Let me choose
Skip to Main Content
Personal Help & support
  • More

All your help & support in one place

  • ""

Take me to

Personal
Business

Categories

  • Where's my item?

    • Marked as delivered but not received
    • Find out if my item is lost or delayed
    • My tracking message looks wrong
  • Sending

    • How to send internationally
    • Size and weight guide
    • Buying & printing postage labels online
  • Receiving

    • I need to collect my delivery
    • How to collect with Local Collect
    • Keep my deliveries at another location - Safeplace
  • Shop

    • Shop returns and refunds
    • Payments, statements, VAT and receipts
    • Browser, cookie or phone number issues
  • Account

    • Moving home - redirection support hub
    • Buying items online or over the phone - useful contacts
    • How to opt out of junkmail
  • Complaints & claims

    • Royal Mail Claims Centre - process and options
    • Update an existing claim
    • A Royal Mail person or vehicle has caused damage to my property
No topics yet.
Loading

Service updates

Service Update Image
UK

View the latest status of Royal Mail's delivery service in the UK.

Check status
Service Update Image
International

See the status to our international delivery service.

Check status
Help & support > Personal
  • Sending letters or parcels
  • Receiving your mail and deliveries
  • Shipping business mail and parcels
  • Receiving your mail and deliveries
  • Marketing Services
  • Postage & packaging
  • Special stamp issues
  • Subscriptions and gifts
  • Help and support
  • Contact us
  • Royal Mail Group
  • Jobs and careers
  • Parcelforce Worldwide Open in new window
Our partners
Keep Me Posted The consumers right choice
Safe Spaces Together we can end domestic abuse
Scams
Heart Foundation British Heart Foundation
Terms of use Privacy Terms and conditions Cookies Change consent preferences International distribution services Open in new window Accessibility Open in new window
Cymraeg
LinkedIn
Facebook
X
Instagram
© Royal mail group limited 2024
Loading